Troubleshooting

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Troubleshooting

Things to try:

  • Double check that you did not misspell your email.
  • Check your spam folder and if found mark as not-spam
  • Contact customer service

Try:

  • Right-click on installer | “Run as administrator”
  • Install from a folder with write access (e.g., Downloads or Desktop).
  • Avoid running from external drives or network folders.
  • Use Compatibility Mode: Right-click installer > Properties > Compatibility tab. Check Run this program in compatibility mode for Windows 10 (if running on a newer version).
  • Temporarily disable Antivirus/Defender or add the installer as an exception.
  • Check Disk Permissions: Go to C:\Program Files or C:\Program Files (x86) (where it installs). Right-click the folder > Properties > Security tab. Make sure the current user has Full Control.
  • Clean Previous Install Attempts: If there was a failed install before, it might have left locked files or registry keys. Try using a cleanup tool like Revo Uninstaller or manually remove the install folder.

Please see the documentation run page.

The documentation pages cover many common issues – be sure to click the menu items at the top of the documentation page.